Boys & Girls Clubs of Central Florida
  • Operations - Syd & Marianne Levy Service Center
  • Orlando, FL, USA
  • Salary
  • Full Time


Reporting to the Chief Executive Officer, and also the key staff person for the Human Resources Committee of the Board of Directors, this position is responsible for:

• Providing HR leadership that will drive BGCCF Strategic and Annual goals from a human resources perspective
• Determining the performance management, recruiting, onboarding, staff development, compensation, benefit, retention and other HR practices and programs which align with and support BGCCF's strategic plan, mission and Core Values.
• Providing thought leadership aligned with the development of a performance-driven workplace culture
• Optimize the delivery of responsive, customer-focused human resource services
• Along with the staff HR Generalists, provides day-to-day HR generalist support to Club Service Center staff ("corporate office") and Club staff.
This role partners with senior staff and managers and supervises two HR Generalists and an Administrative Assistant.

KEY ROLES (Essential Job Responsibilities):


  • In collaboration with the Chief Professional Officer and Board Human Resources Committee, establish and implement policies and procedures for the effective management of Club human resources, ensuring compliance with federal, state and local regulations and community practice, as well as Boys & Girls Clubs mission and values.
  • Provide information to staff and volunteer leadership to support management decision-making about policy issues, employee relations, staff development needs, compensation and benefits practices and costs and recruitment practices. Prepare reports summarizing human resources programs and activities.
    Strategic Planning
  • Contribute to operational strategic planning, providing perspective on staffing and employee development needs to support strategic directions.
  • Identify and evaluate opportunities to improve human resources policies, procedures and programs to ensure they meet Club needs and motivate effective performance of staff.
  • Develop recommendations for implementation and modification of human resources management policies, procedures and programs to the Chief Professional Officer and Board.

Resource Management

  • Encourages proactive strategies for responding to employee relations issues and manage escalated employee relations issues and liaise with outside counsel in resolving issues with legal risk.
  • Manage administrative and operational systems for maintaining all employment and personnel records, ensuring compliance with legal requirements.
  • Ensure a healthy and safe environment that complies with all OSHA and other regulatory requirements.
  • Ensure a productive work environment that encourages positive, effective working relationships and open communications, and that is respectful of the gender and cultural diversity of Club staff, volunteers and members. Takes prompt, appropriate action to respond to conflicts between staff members.
  • Support the recruitment and selection of staff with the qualifications necessary for successful performance, recommending recruitment sources and strategies and assuring the recruitment process and associated records are maintained in compliance with regulatory requirements.
  • Support staff career development, identifying opportunities for training and skill building within budget limits in collaboration with Vice President Operations.

Partnership Development

  • Develop collaborative partnerships with other Clubs, consultants and vendors, as well as youth serving, professional and/or not-for-profit organizations, to maintain professional credibility within the community.
  • In partnership with Chief Financial Officer and insurance brokers, lead annual health and welfare plan renewal process; ensure health and welfare plans in compliance with the Affordable Care Act
  • Convene and attend meetings of Executive Committee, Board of Directors, Branch Boards, and Human Resources Committee, as requested.

Marketing and Public Relations

  • Develop and maintain public relations to promote awareness of the Club and stimulate interest in employment opportunities with Boys & Girls Clubs.
  • Participate in monthly BGCC Corporate Board of Directors meetings and liaise with board committees where appropriate, including but not limited to the Human Resources Committee and the Executive Committee.


Education: BS/BA or equivalent experience required; Master's degree preferred; PHR or SPHR certification preferred


• 5-10 years of senior level HR experience required; nonprofit experience and understanding of youth development programming preferred 


• Must have a mission-centric business focus
• Ability to serve as a trusted advisor to the executive team on cultural, workforce and business issues
• Comfort challenging and influencing the executive team on implications of internal and external business trends and issues that could influence the HR and agency culture; comfort challenging the status quo
• Demonstrated organizational development, talent management, and strategic planning expertise
• Demonstrated experience in a multi-location company.
• Demonstrated experience leading an HR team.
• Experience collaborating and building relationships with executive teams and managers to drive adoption and integration of key HR initiatives
• Strong focus on process development aligned with delivering responsive customer service
• Solid understanding of internal business operations & workflow, including agency and departmental budgets
• Ability to behave in ways which are sensitive and confidential in nature
• Strong organizational and project management skills including effective and efficient development and execution of timelines
• Advanced MS Office skills: HRIS, Word, Excel and PowerPoint

Other requirements:
• Must have valid FL drivers' license, access to reliable personal transportation and insurance
• Local travel to/from all Club locations required


Internal: Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.

External: Maintain contact with other Clubs, vendors, consultants, organizations, government agencies and others to achieve program goals and objectives, manage costs, share information and resolve problems.


Physical: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. Ability to write reports and correspondence. The ability to clearly and concisely exchange/receive ideas, facts and or technical information with others. Ability to define problems, collect data, establish facts and draw valid conclusions. The employee is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. The employee is required to operate a motor vehicle. Work environment: Normal office environment.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Boys & Girls Clubs of Central Florida
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